Please take a peek at our Shipping & Delivery policy when purchasing our products. The below policies and information apply to all purchases made on The New Bar's website and in person.
What are my shipping & delivery options?
In-Store Pick up
Save yourself money on shipping by picking up your wish-list in store!
Items currently in stock at our store are available for in-store pickup and will be ready within an hour of purchase during our regular store hours. We also offer curbside pickup, simply choose curbside pick up during checkout, and we'll send you an email when your order is ready. Upon arrival, call our store at 424-781-9962, and we'll come out to meet you. Cheers to faster sipping!
The New Bar ships using UPS shipping to serve the United States, with the exception of Alaska and Hawaii. We cannot deliver to P.O. boxes. All orders are fulfilled quickly and typically mailed within one to two business days (Monday through Friday).
I'm thirsty, when can I expect my order?
Depends on the shipping method you select at check out. For standard shipping, your items will arrive 3-5 business days after your order is processed. Expedited orders are sent within 24 hours of purchase, and transit time will vary based on the shipping speed you selected.
Can I get an order status update?
Sure can! As soon as your order has been dispatched, we'll slide into your inbox with a confirmation email that includes a tracking link so you can follow your orders every move!
Errr....my order never arrived or was damaged?
Yikes, this sounds like something we want to look into and rectify immediately. Please don't hesitate to email us at email@example.com and include your full name, order number, and contact information, and we'll do everything we can to track it down or send you a replacement.
If your package arrived damaged, please email us immediately or within seven days of delivery at firstname.lastname@example.org. In your email, please include a photo of the damaged product, and we'll work together on a resolution (and internally, make sure it doesn't happen again!).
Returns & Exchanges: Hey, we're humans too, and sometimes we might make a mistake or two. If you received the wrong item and it hasn't been opened/consumed, let us know ASAP by emailing us at email@example.com, and we'll issue a refund or exchange.
Unfortunately, everyone has different taste preferences, therefore, we cannot accept returns based on not liking a product. If you weren't pleased with a product's experience, we want to hear your feedback to help find a product you'll love. Be sure to shoot us an email with your full name, order number, and contact details at firstname.lastname@example.org.
Gotta make a change to your order?
Luckily, if your order has not been processed or dispatched, we can go ahead and make some changes! Just be sure to email us as soon as possible, email@example.com with your full name, order number, and contact details, and we'll see what we can do.